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Item Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation(D. Palacios-Marqués, D. Ribeiro Soriano, K. H. Huarng (Eds.), New Information and Communication Technologies for Knowledge Management in Organizations. 5th Global Innovation and Knowledge Academy Conference, GIKA 2015, Valencia, Spain, July 14-16, 2015, Proceedings. Lecture Notes in Business Information Processing. Vol. 222. Pages 93-101. Switzerland: Springer International Publishing., 2015) García-Holgado, Alicia; García-Peñalvo, Francisco J.; Hernández-García, Ángel; Llorens-Largo, Faraón