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Title: Usability Evaluation of a Private Social Network on Mental Health for Relatives
Authors: Toribio-Guzmán, J. M.
García-Holgado, A.
Soto Pérez, F.
García-Peñalvo, F. J.
Franco Martín, M.
Keywords: Usability testing
Heuristic evaluation
Social network
Information system
Patient care system
Issue Date: 31-Oct-2017
Publisher: Springer
Citation: Toribio-Guzmán, J. M., García- Holgado, A., Soto Pérez, F., García-Peñalvo, F. J., & Franco Martín, M. (2017). Usability Evaluation of a Private Social Network on Mental Health for Relatives. Journal of Medical Systems, 41, Paper 137. doi:10.1007/s10916-017-0780-x
Abstract: Usability is one of the most prominent criteria that must be fulfilled by a software product. This study aims to evaluate the usability of SocialNet, a private social network for monitoring the daily progress of patients by their relatives, using a mixed usability approach: heuristic evaluation con-ducted by experts and user testing. A double heuristic evalu-ation with one expert evaluator identified the issues related to consistency, design, and privacy. User testing was conducted on 20 users and one evaluator using observation techniques and questionnaires. The main usability problems were found to be related to the structure of SocialNet, and the users pre-sented some difficulties in locating the buttons or links. The results show a high level of usability and satisfaction with the product. This evaluation provides data on the usability of SocialNet based on the difficulties experienced by the users and the expert. The results help in redesigning the tool to resolve the identified problems as part of an iterative process.
ISSN: 0148-5598
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